Shipping & Return Policy

Welcome to Herb & Essences Exports (hneoils.com). We value your trust and are committed to ensuring a smooth, transparent, and reliable shopping experience. Please read our Shipping and Return Policy carefully before placing an order.

Shipping Policy

1. Order Processing

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  All confirmed orders are processed within 2–4 business days (excluding weekends and public holidays).
  
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  Custom/private label or bulk B2B orders may require additional processing time, which will be communicated in advance.
  

2. Domestic Shipping (India)

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  Orders within India are shipped through reliable courier partners.
  
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  Standard delivery timelines are 5–7 business days, depending on the destination.
  

3. International Shipping (USA, Europe & Other Countries)

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  We ship internationally via trusted logistics and freight partners (DHL, FedEx, UPS, or equivalent).
  
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  Delivery timelines typically range from 7–15 business days, subject to customs clearance.
  
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  Customs duties, import taxes, and regulatory fees (if any) are the responsibility of the buyer and vary by destination country.
  

4. Shipping Confirmation & Tracking

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  Once shipped, you will receive a tracking number and courier details via email.
  
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  Tracking updates may vary based on the carrier and country of delivery.
  

5. Shipping Restrictions

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  Certain products may be restricted from shipping to specific countries due to regulatory, customs, or safety restrictions.
  
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  Clients are responsible for verifying import compliance before placing international orders.
  

Return & Refund Policy

1. Eligibility for Returns

We take great care to ensure the highest quality standards. However, returns are accepted only in the following cases:

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  The product is damaged or defective upon delivery.
  
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  The product delivered does not match the order placed.
  
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  Quality discrepancies supported by valid documentation.
  

2. Return Conditions

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  Returns must be requested within 7 days of delivery by emailing our customer service team at [insert email] with proof (images, order details, and invoice).
  
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  Products must be unused, unopened, and in original packaging.
  
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  Returns will not be accepted for opened or partially used products due to safety and hygiene concerns.
  

3. Refund Process

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  Once the return is approved, refunds will be issued within 7–10 business days to the original payment method.
  
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  For international orders, shipping charges, customs duties, and handling fees are non-refundable.
  
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  In case of B2B or export orders, refunds/claims will be limited to the invoice value of the goods supplied.
  

4. Exchanges

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  Exchanges may be offered for damaged or incorrect products, subject to stock availability.
  
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  Replacement shipping charges (domestic and international) may apply.
  

Non-Returnable Items

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  Customized, private-label, or bulk B2B export orders are non-returnable and non-refundable.
  
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  Products damaged due to improper storage or handling after delivery are not eligible for return.
  

Contact Us

For questions regarding shipping or returns, please contact our support team:
📧 hneexports@gmail.com
📞 8851030660